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Customer feedback clustering using state of the art NLP
Using recent advancements in Natural Language Processing (NLP), the Modulai team developed a model for clustering customer feedback into topics, making it possible to monitor sentiment across these and detect potential negative responses in real-time so that companies can take immediate action.
The client is a Stockholm-based startup founded in 2015 that helps businesses grow by the voice of their happy customers, providing a cloud-based solution for customer referrals, responses, recommendations, rewards, reviews, retargeting, and retention. Staying alert to customer opinion is key since reviews and testimonials are an important part of many companies marketing strategies.
